Frequently Asked Questions

How can I purchase from Foam Sales?

You can browse through our online product catalogue, and place your order online using a credit card or EFT.  Search for a product using our search engine or contact us to place an order.

Do you sell wholesale or to the public?

Both!  Visit our store or online shop for retail purchases, or apply for a wholesale account today.

Can you cut foam to my specifications?

This is our specialty! We offer a cut-to-size service for most of our products, including cushions, mattresses, polystyrene (EPS and XPS), EVA, and PE foams and more . Visit our cut-to-size page to view the wide range of products that can be customised to your requirements - and request a quote today.  

Do you cover cushions?

Yes, we offer a sewing service for all our cushions, wedges and mattresses. You can bring your own fabric or you can purchase from our range of fabrics in stock. We also supply samples of indoor and outdoor fabrics by Warwick which are available on an as ordered basis. 

Do you stock standard outdoor chair cushions?

Yes, we stock a standard seating cushion and a standard seat and back set.  If your measurements differ from our standard offering,  request a quote for custom cushions.

 Do you sell offcuts?

Yes, we often have off-cuts available for purchase. Stocks vary, so come in to the store to see what we have on hand. 

Is it safe to use my credit card online?

Yes, this site is secure. We use the latest SSL (secure socket layer) technology, which ensures that all information sent to us is encrypted, and unable to be seen by any third party.

Note: We accept Mastercard , Visa or American Express either on line, or by telephone if you prefer.

What is your guarantee policy?

Foam Sales guarantees all its products to be in the best condition and as described at the time of ordering. Faulty goods will be replaced or refunded- no questions asked.

Any standard (stock) item may otherwise be returned to Foam Saleswithin 30 days for an exchange or refund - excluding items that are custom cut to your special order.

Freight costs on change-of-mind returns are not refundable and in some cases these items may incur a restocking charge.

Do your prices include GST?

Yes, all taxes are included in the listed prices on our web site. An itemised Tax Invoice will be provided with your purchase. Please note that if you have logged into our website with your wholesale code then prices displayed are GST exclusive. (Wholesale prices are plus tax.)

Can I change or cancel my order?

Yes, but please contact us as soon as possible. If we have already cut or sent the item, charges will apply.