My product arrived in a short space of time and I am very happy with my purchase
Thermo Gun Blade Cutter
My first foam cutter occational stop heating without reason. I went to the shop they tested for me and eventually exchange me a new one. Nick has a good customer service and patience. I went twice to the shop to test my machine. Despite the second time my cord slightly heated, I got changed a new matchine without problem , heat and cut in couple seconds. Nick explained this is not usual and they have a good after sale service.
I got the kit with the 300mm shaping blade add-on, the shaping blade works with no problem at all but you do need to use your own Allen key, the one supplied is for the Two standard blades. The shaping blade heats to working temperature in 10 seconds, and the standard blades are at working temperature almost instantly. The customer service is excellent, I even received a curtesy call, letting me know the shaping blade heats up a little slower, and advising me how to fit the shaping blade using the standard lugs used for the standard blades. There really was nothing to worry about, the fitting lugs that come with the shaping blade work fine, and the shaping blade is more versatile using the fitting lugs meant for it. The people at foamsales are very nice, and give excellent service. Thankyou guys I am sure to come back for more.