Foam arrived well packed but plastic postal cover was torn. Luckily the mattress and cover were not affected. The foam wedge has relieved symptoms of reflux and my husband sleeps better too.
I am happy with the product that i received. Its size and shape is exactly as advertised. I found the wedge softer than i expected and desired but that was easily fixed by buying a piece of masonite that i placed on top of the wedge to give the mattresses on top of the wedge the support that i needed for a comfortable bed.
Your shipping dept did not notify me that the order had to wait a few days because new wedges had to be cut, but when i asked online your employee took care of that promptly, letting me know what the delay was. I was told that the wedge was being shipped out but i received no notification of who the carrier was nor tracking info on the day of shipment. When i inquired a week later (which i admit i should have followed it up more quickly) i was promptly told what carrier it was and i was able to track it down and find out that it was sitting at the carrier's Western Australia terminal for a week without moving. But that part was not your responsibility. So, other than the delay in being advised of the shipping details, i am happy with the product and service i received.
It was a pleasure working with Foam Sales - great service and support: excellent communications, fast shipment and the product is great!