I am happy with the product that i received. Its size and shape is exactly as advertised. I found the wedge softer than i expected and desired but that was easily fixed by buying a piece of masonite that i placed on top of the wedge to give the mattresses on top of the wedge the support that i needed for a comfortable bed.
Your shipping dept did not notify me that the order had to wait a few days because new wedges had to be cut, but when i asked online your employee took care of that promptly, letting me know what the delay was. I was told that the wedge was being shipped out but i received no notification of who the carrier was nor tracking info on the day of shipment. When i inquired a week later (which i admit i should have followed it up more quickly) i was promptly told what carrier it was and i was able to track it down and find out that it was sitting at the carrier's Western Australia terminal for a week without moving. But that part was not your responsibility. So, other than the delay in being advised of the shipping details, i am happy with the product and service i received.
It was a pleasure working with Foam Sales - great service and support: excellent communications, fast shipment and the product is great!